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Please Read – No More Rack Issue

by Addicted to Saving on November 17, 2011

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This morning I saw a very unsettling Facebook status update on NoMoreRack’s Facebook page.  And then, upon further investigation I saw that No More Rack was deleting any negative comments left on their Facebook page regarding the situation.  There is a part of me that does not want to post this, but I know that you all have to be 100% aware of what is going on.  So, if you have ever used No More Rack and if you have given them your credit card number, you need to be on alert.  From the what I have learned, it looks like No More Rack was somehow hacked into last night and as a result people’s credit card information was visable for everyone to see.  People were copying and uploading pictures of other people’s credit card info onto No More Rack’s Facebook page.

Below is the current Facebook status provided by No More Rack:

“Hello, as valued customers, we take your privacy and ensuring the security of your data very seriously. In the middle of the night last night, our technology team was alerted to an issue involving ability to login and our login process. In order to properly diagnose the issue and continue to ensure the security of the site, on notification we disabled the checkout process. We can assure you no billing information was compromised. Nomorerack does not store any card holder data, rather card holder data is stored within a PCI compliant environment and our billing gateway. Nevertheless, our team is reviewing all accounts accessed during the period of time when the login function experienced abnormalities to ensure the integrity of each customer’s account. Please feel free to contact customer service with any questions or concerns you may have.”

I recommend you do two things 1) Call the bank/credit card company whose card # you gave.  Make them aware of the situation.  2) Cancel your No More Rack account.

If you want to contact No More Rack’s customer service, below is their info:

 Email: [email protected]
Nomorerack Retail Group
#154 – 1917 West 4th Ave
Vancouver, BC
Canada
V6J 1M7

My Words For You:  I am so sorry.  I know that I have posted about No More Rack quite a bit.  I’ve used them in the past and received great deals on both a purse and a wallet.  That said, I would never have posted about them if I knew this would happen.

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{ 13 comments… read them below or add one }

Cara November 17, 2011 at 11:46 am

I just wanted to let you know Liza, most of us who use your site, are atleast slightly aware that you are a great person. Please dont upset yourself with the lack of security of the site. We still adore you.

Reply

Michelle November 17, 2011 at 9:47 pm

I agree. I appreciate everything you do. You couldn’t predict this would happen.

Reply

Jenni Lynn November 17, 2011 at 12:10 pm

How do I go about cancelling my account?

Reply

Jennifer November 17, 2011 at 12:13 pm

I have worked in IT for years, some in security. Unfortunately no matter how hard you try to stay ahead of the bad guys, sometimes they beat you. It no ones fault but the ones that hacked their system.

Reply

Carrie R. November 17, 2011 at 1:53 pm

I agree with Cara and Jennifer. There’s no way you could have known that would happen. And the fact of the matter is that it could happen anywhere, anytime. You have no need to apologize. But thanks for the update.

Reply

Laney November 17, 2011 at 9:54 pm

My credit card numbers were stolen just this past week. I just finished shutting all my accounts today and getting new account numbers. I closed my No More Rack account immediately.

Reply

Staci November 17, 2011 at 10:56 pm

Laney,
How did you close your account? I can’t find info on their site that tells you how to do that. Thanks for any info!

Reply

Kim November 26, 2013 at 8:47 am

I was wondering the same thing – how to close/delete my account with nomorerack.

It didn’t dawn on me till now that recently in September or October I couldn’t use my bank card – contact the bank and they inform me that there was a “hold” on my card due to a transaction that look suspicious that was not my. Immediately they cancel my card and got me a new bank card.

Now I want to close/delete this account with this nomorerack site. HELP!

Reply

Robin November 18, 2011 at 8:21 am

I have recently ordered from nomorerack and this morning checking my account there is a international transaction fee for 14cents and a mastercard currency conversion fee for 01cent. this isnt much, but my account has been hacked and i think they do the small amounts to see if you are paying attention. I will be calling my bank at 9 when they open.

Reply

Robin November 18, 2011 at 8:23 am

I wouldn’t of thought to look or check my account if i hadn’t of looked at your post in my email. thank you for making me aware of the problem and what is causing it.

Reply

Kaye December 24, 2011 at 2:59 pm

Hi Liza

I ordered from these clowns almost 2 months ago and never received my item. They asked me to wait even longer!! What a scam….any reputable company would have had a fit & sent the item out priority mail immediately! I will check my account asap & stop my card.

Reply

jman May 4, 2012 at 3:53 pm

They now have the “live chat” open until 5pm EST.
I chatted with Customer Service via live chat, and they canceled my account, without any problems. Zharra was the particular customer service agent, though I’m sure it varies depending no region, and when you call.

They seemed at least very professional in dealing with it.

NOTE: BIDCACTUS seems to be “aligned with” or “owned by” ‘nomorerack’ – or vice-versa, because many nomorerack deals take you directly to BidCactus.
I also tried out BidCactus (after being led there from “normorerack”), did not like it, and BidCactus customer service folks were very professional as well, and canceled my account right away. They also refunded a $79 charge that I had no idea was charged on my credit card – due to the lack of clarity of “how the site works.”

First I spoke with Kip, who was very professional and apologized that the site operation was “unclear” – and immediately refunded my credit card charge.
I researched the site and decided it was not for me, then I spoke with Nick, and he promptly canceled my account.

Overall, professional and courteous – I will watch and see if the $79 does get canceled out of my card – if so, BidCactus was an overall positive experience.

Reply

BoogerCat November 11, 2013 at 6:46 pm

One shouldn’t *have* to get a customer service rep to delete their account. As with most reputable sites, one should be able to do that on the website.

The link or button to delete one’s account should be easily found. At nomorerack, I’ve been digging, and I still can’t find where to delete one’s account.

If a site doesn’t provide a “delete account” option, that’s really all that’s required for me to not want to have anything to do with the site.

I don’t like sites that try to dissuade you from things like deleting your account. It offends me. And it should offend everyone.

Reply

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