Comments on: Please Read – No More Rack Issue

By: Kim

Kim — Tue, 26 Nov 2013 13:47:18 +0000

In reply to Staci.

I was wondering the same thing – how to close/delete my account with nomorerack.

It didn’t dawn on me till now that recently in September or October I couldn’t use my bank card – contact the bank and they inform me that there was a “hold” on my card due to a transaction that look suspicious that was not my. Immediately they cancel my card and got me a new bank card.

Now I want to close/delete this account with this nomorerack site. HELP!

By: BoogerCat

BoogerCat — Mon, 11 Nov 2013 23:46:43 +0000

One shouldn’t *have* to get a customer service rep to delete their account. As with most reputable sites, one should be able to do that on the website.

The link or button to delete one’s account should be easily found. At nomorerack, I’ve been digging, and I still can’t find where to delete one’s account.

If a site doesn’t provide a “delete account” option, that’s really all that’s required for me to not want to have anything to do with the site.

I don’t like sites that try to dissuade you from things like deleting your account. It offends me. And it should offend everyone.

By: jman

jman — Fri, 04 May 2012 19:53:48 +0000

They now have the “live chat” open until 5pm EST.
I chatted with Customer Service via live chat, and they canceled my account, without any problems. Zharra was the particular customer service agent, though I’m sure it varies depending no region, and when you call.

They seemed at least very professional in dealing with it.

NOTE: BIDCACTUS seems to be “aligned with” or “owned by” ‘nomorerack’ – or vice-versa, because many nomorerack deals take you directly to BidCactus.
I also tried out BidCactus (after being led there from “normorerack”), did not like it, and BidCactus customer service folks were very professional as well, and canceled my account right away. They also refunded a $79 charge that I had no idea was charged on my credit card – due to the lack of clarity of “how the site works.”

First I spoke with Kip, who was very professional and apologized that the site operation was “unclear” – and immediately refunded my credit card charge.
I researched the site and decided it was not for me, then I spoke with Nick, and he promptly canceled my account.

Overall, professional and courteous – I will watch and see if the $79 does get canceled out of my card – if so, BidCactus was an overall positive experience.

By: Kaye

Kaye — Sat, 24 Dec 2011 19:59:05 +0000

Hi Liza

I ordered from these clowns almost 2 months ago and never received my item. They asked me to wait even longer!! What a scam….any reputable company would have had a fit & sent the item out priority mail immediately! I will check my account asap & stop my card.

By: Robin

Robin — Fri, 18 Nov 2011 13:23:08 +0000

I wouldn’t of thought to look or check my account if i hadn’t of looked at your post in my email. thank you for making me aware of the problem and what is causing it.

By: Robin

Robin — Fri, 18 Nov 2011 13:21:46 +0000

I have recently ordered from nomorerack and this morning checking my account there is a international transaction fee for 14cents and a mastercard currency conversion fee for 01cent. this isnt much, but my account has been hacked and i think they do the small amounts to see if you are paying attention. I will be calling my bank at 9 when they open.

By: Staci

Staci — Fri, 18 Nov 2011 03:56:15 +0000

In reply to Laney.

Laney,
How did you close your account? I can’t find info on their site that tells you how to do that. Thanks for any info!

By: Laney

Laney — Fri, 18 Nov 2011 02:54:13 +0000

My credit card numbers were stolen just this past week. I just finished shutting all my accounts today and getting new account numbers. I closed my No More Rack account immediately.

By: Michelle

Michelle — Fri, 18 Nov 2011 02:47:47 +0000

In reply to Cara.

I agree. I appreciate everything you do. You couldn’t predict this would happen.

By: Carrie R.

Carrie R. — Thu, 17 Nov 2011 18:53:00 +0000

I agree with Cara and Jennifer. There’s no way you could have known that would happen. And the fact of the matter is that it could happen anywhere, anytime. You have no need to apologize. But thanks for the update.

By: Jennifer

Jennifer — Thu, 17 Nov 2011 17:13:05 +0000

I have worked in IT for years, some in security. Unfortunately no matter how hard you try to stay ahead of the bad guys, sometimes they beat you. It no ones fault but the ones that hacked their system.

By: Jenni Lynn

Jenni Lynn — Thu, 17 Nov 2011 17:10:49 +0000

How do I go about cancelling my account?

By: Cara

Cara — Thu, 17 Nov 2011 16:46:39 +0000

I just wanted to let you know Liza, most of us who use your site, are atleast slightly aware that you are a great person. Please dont upset yourself with the lack of security of the site. We still adore you.